Author: Bruce Nordstrom

Quotes

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

- Bruce Nordstrom

Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.

Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.

- Bruce Nordstrom

You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.

You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.

- Bruce Nordstrom

Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did what he had to do - hopefully we all have that in us.

Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did what he had to do - hopefully we all have that in us.

- Bruce Nordstrom

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