Author: Jimmy John Liautaud

Quotes

Customer loyalty comes from consistent experience. They learn to count on you.

Customer loyalty comes from consistent experience. They learn to count on you.

- Jimmy John Liautaud

Jimmy John's is what it is. We strive for a consistent experience that is consistently good.

Jimmy John's is what it is. We strive for a consistent experience that is consistently good.

- Jimmy John Liautaud

It's so difficult to make the money we produce at Jimmy John's.

It's so difficult to make the money we produce at Jimmy John's.

- Jimmy John Liautaud

I've always liked food - a lot.

I've always liked food - a lot.

- Jimmy John Liautaud

I'm a good operator: good with food and good with math.

I'm a good operator: good with food and good with math.

- Jimmy John Liautaud

My airplanes are necessary machines, as necessary to this business as our meat slicers.

My airplanes are necessary machines, as necessary to this business as our meat slicers.

- Jimmy John Liautaud

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

- Jimmy John Liautaud

I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.

I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.

- Jimmy John Liautaud

Could we grow faster? Yes. But I don't want to be the biggest. I want to be the best at what I do.

Could we grow faster? Yes. But I don't want to be the biggest. I want to be the best at what I do.

- Jimmy John Liautaud

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