Author: Oscar Munoz

Quotes

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.

- Oscar Munoz

Communication and communication strategy is not just part of the game - it is the game.

Communication and communication strategy is not just part of the game - it is the game.

- Oscar Munoz

We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

- Oscar Munoz

Uncertainty always creates doubt, and doubt creates fear.

Uncertainty always creates doubt, and doubt creates fear.

- Oscar Munoz

It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.

It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.

- Oscar Munoz

We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority.

We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority.

- Oscar Munoz

The level of improvement has been great across the industry, and we have improved along with everyone.

The level of improvement has been great across the industry, and we have improved along with everyone.

- Oscar Munoz

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