Author: Anne Sweeney
I think we all realize the consumer has taken control, and they're not giving it back. So as every new technology comes forward, we have to figure out how to integrate it.
A good leader should focus on making sure everyone is being given the tools to do their job, not just expecting - poof! - that they're going to produce great work.
To have influence, you really don't need to have power. But what you need more than anything else is to have that almost uncanny understanding of what matters to people.