Author: Herb Kelleher

Quotes

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

- Herb Kelleher

When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.

When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.

- Herb Kelleher

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

- Herb Kelleher

A company is stronger if it is bound by love rather than by fear.

A company is stronger if it is bound by love rather than by fear.

- Herb Kelleher

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.

- Herb Kelleher

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