Author: Tony Hsieh

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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

- Tony Hsieh

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

- Tony Hsieh

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

- Tony Hsieh

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